Privacy policy.

Effective Date: Privacy policy is subject to change occasionally. You are encouraged to check back now and again for any changes.

1. Who We Are

Henderson & Roud Ltd is an electrical contracting company based in Essex, providing electrical installation, maintenance, and repair services. We are committed to protecting your personal data and respecting your privacy.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, phone number, email

  • Service Details: Property access information, job specifications

  • Payment Information: Bank details or payment card data (if applicable)

  • Communication Records: Emails, messages, or call logs

  • Technical Data: IP address, browser type (if using our website)

3. How We Use Your Information

We use your data to:

  • Provide and manage our services

  • Communicate with you about appointments or quotes

  • Process payments and invoices

  • Comply with legal and regulatory obligations

  • Improve our services and customer experience

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: To perform our services

  • Legal obligation: To comply with tax and safety regulations

  • Legitimate interests: To manage and grow our business

  • Consent: For marketing communications (you can withdraw at any time)

5. Data Sharing

We may share your data with:

  • Subcontractors or suppliers involved in your project

  • Payment processors and accounting services

  • Legal or regulatory authorities when required. We do not sell or rent your personal data.

6. Data Retention

We retain your data only as long as necessary:

  • Job records: Up to 7 years (for tax and warranty purposes)

  • Marketing data: Until you opt out

  • CVs or job applications: Up to 6 months unless hired

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Object to or restrict processing

  • Data portability

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

8. Security Measures

We implement appropriate technical and organisational measures to protect your data, including secure storage, encryption, and access controls.

9. Cookies and Website Use

If you visit our website, we may use cookies to enhance your experience. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this policy to reflect legal or operational changes. The latest version will always be available on our website or upon request.

11. Contact Us

If you have any questions or wish to exercise your rights, contact:

Henderson & Roud Ltd
accounts@hendersonroud.co.uk
01277 572563